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Troubleshooting

Low signal or bandwidth troubleshooting — Android

Fix signal and bandwidth warnings in the mobile app and tune the audio/video settings.

For high‑quality remote access and gaming, your Wi‑Fi or mobile connection must provide sufficient signal and bandwidth.

Low signal or bandwidth warnings

When the app detects a problem it shows a Low signal or bandwidth popup, which you can silence with Do not show this message again.

Warning popup

A small warning icon at the top of the screen also indicates signal or bandwidth problems.

Warning icon

Low signal troubleshooting

Make sure both your mobile device and your PC have good signal quality; move closer to the Wi‑Fi access point if needed.

Low bandwidth troubleshooting

  • Close bandwidth‑consuming software and devices in your network (torrents, downloads, streaming).
  • Switch to 5 GHz or 6 GHz Wi‑Fi if your devices support it.
  • Switch your mobile connection to 4G/LTE or 5G.

If problems persist, open Audio/Video Settings in the app and use lower values for Video size and Maximum bitrate.

Audio/Video settings

Audio/Video Settings can be configured independently for Wi‑Fi and mobile connections.

Troubleshooting

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