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Troubleshooting

Empty device list — what to do?

Why the device list in the mobile app may be empty and how to add or remove devices.

Empty device list

Empty device list

If your device list looks like the one above, install Remotly on the PC you want to access and log in with the same account (download Remotly), or ask a friend who uses Remotly to create an invitation for you. Afterwards the list shows the added device.

Device list with a PC

Deleting a device from the list

On Android, hold the device you want to delete and tap Remove in the popup, then confirm.

Remove device
Confirm removal
Device removed

After deleting a device you will need to run Remotly and log in on it again before it appears in the list.

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